Google AI Essentials — Featured Graduate
Featured by Google for applying Prompting Essentials to team workflows and CS leadership.
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Highlights
Featured moments
Fireside Chat with Cloudflare CTO
Hosted Dane Knecht for a conversation on the future of Cloudflare, AI agents, and the legendary Dane's Gold Musings channel.
Gainsight Pulse Featured Speaker
Presented on evolving success plans from human-led to AI-augmented Customer Success.
View RecordingAlteryx Grand Prix at Inspire
Co-hosted and live demoed to 350+ customers at the Alteryx Inspire conference.
Read MoreField notes
What I'm tinkering with
Tinkering
Account growth propensity
Tinkering
Growth and promotion framework
Tinkering
Burnout
Tinkering
Demo booth crash course
Tinkering
Hiring
Tinkering
Coaching the squad
Tinkering
The first 100 days
Influences
A shelf of information
Books, podcasts, and people I'm learning from.
Books
Read
Book title — replace me
Author name
One sentence on why this mattered — edit in site.ts.
Reading
Book you’re in the middle of
Author name
One sentence on why you’re reading it — edit in site.ts.
Up next
Book on the nightstand
Author name
One sentence on why it’s queued — edit in site.ts.
Podcasts
Listening
Hard Fork — The New York Times
Kevin Roose and Casey Newton
Highly recommend this podcast to gather the general TLDR of the lastest in all things AI over the last week. Admittedly, I listen to this when I do my laundry on Sundays.
ListenListening
Grit — Kleiner Perkins
Joubin Mirzadegan
Really helpful in getting visibility + learning how Founders and C-level executives think, operate and run their businesses.
ListenListening
Last Week in AI — Independent
Andrey Kurenkov and Jeremie Harris
In-depth, long format podcast that dives into the weeds of model preformance, research and more.
ListenAbout Me
My Path
Monmouth University — B.A. International Business. Four years as a D1 student-athlete, where the habits around competition, accountability, and showing up for a team first started to take shape.
Started in financial services at UBS, learning how high-stakes client relationships actually work — precision, trust, and the discipline of following through. The foundation for everything that came after in Customer Success.
Built and led Customer Success at Alteryx — scaled journeys, coached CSMs into their commercial voice, and took the work on stage: Gainsight Pulse on AI-augmented success plans, and the Grand Prix at Inspire in front of 350+ customers.
Customer Success leader at Cloudflare. I build scaled CS teams, AI-augmented workflows, and customer journeys that drive retention and growth — and hosted a fireside with Cloudflare's CTO on the future of the platform and AI agents.
Testimonials
What colleagues say
“Christian is one of the most hard working & naturally talented individuals I have led in my career… re-imagined our behavioral-based pay model… relentless drove a high-performance culture.”
“Christian was my manager at Cloudflare… instrumental in helping me adopt AI tools as a CSM… genuinely one of the best managers I've ever had.”
“Christian builds structures from scratch… I saw a direct positive impact on my performance metrics, specifically in adoption and account expansion.”
Contact
Let's connect
Open to conversations about the future of Customer Success, leadership, AI-augmented teams, and consulting engagements.
Let's Connect